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Support Desk
Client:

Multiple clients

Industry:

Finance, Healthcare, Professional services, Insights

Type:

Technical Support

Date:

2005-2023

Response:

Services have grown substantially at speed in all cases.

ROI:

This varies from client to client

LMS Support

I have established and set-up support desk envionments for three clients I have implemented LMS's for which covers the likes of:

  • process mapping

  • translated process maps and business needs into the day-to-day operational running of th LMS's

  • implementated support tools to manage support issues

  • management teams of suppot agents

SKILLS

CUSTOMER SERVICE

SYSTEM ADMINISTRATION

TECHNICAL SUPPORT

SYSTEM CONFIGURATION & DEVELOPMENT

DATA ANALYTICS

DATA GOVERNANCE

TRAINING DELIVERY

PROJECT MANAGEMENT

COMMUNICATION

CHANGE MANAGEMENT & TESTING

OPERATIONAL MANAGMENT

DO YOU HAVE AN UPCOMING PROJECT?

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